![]() If that doesn't work, set up a time with Richard for him to do it. ![]() If the installer "fails because it encountered a problem", download and run the Adobe Creative Cloud Cleaner Tool, restart the computer when the tool has done its dirty work, and run your Adobe installer package again. Uninstall Creative Cloud or Creative Suite applications by doing one of the following: Windows 10, 8, 7, or Vista: Choose Start > Control Panel > Programs > Programs and Features. If the stars and planets are aligned correctly, the installer should work without a hitch.
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